Randomness Guide to London - Differences between Version 3 and Version 2 of Giraffe, W8 5NP
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Chain restaurant in Kensington.
John et al. visited on a Saturday lunchtime in November 2012. We arrived at about noon and there was no queue, so we were seated immediately.
The staff were all very friendly. When someone knocked over a drink by accident, they rushed over to clean it up, and replaced it with a new one free of charge without even being asked.
There are a few vegetarian options on the menu, including the "veggie brunch" (served until 4pm). That's basically a fried breakfast, but it also includes aubergine which you don't normally get at a greasy spoon cafe.
According to the website they have free wireless, but there weren't any prominent announcements about this in the restaurant so this hasn't been tested.
Child-friendliness: This is a very child-friendly restaurant. On our November 2012 visit (with a 5 year old), the staff immediately brought over a set of crayons and an activity sheet before they even mentioned orders. There's a children's menu, and the child's food came first: that's useful because children normally eat more slowly than adults (and find it harder to wait when they're hungry). The child's drink came with a plastic giraffe, and the restaurant offered a helium balloon to take away at the end of the meal. There's a baby changing facility on the ground floor.
Accessibility: Step free access to the front half of the restaurant, then a couple of steps to get up to the bar and the back half. Toilets are downstairs, and there's a bit of a maze to get to the male toilets.
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